Terms of Service

These terms apply to outlabs.io and direct interactions with services operated by OutLabs LLC. A project, managed integration, or client deployment may also be governed by a separate written agreement; that agreement controls if it conflicts with these terms.

By using the site or a direct OutLabs service, you agree to these terms. If you use a service for an organization, you confirm that you are authorized to act for it.

OutLabs designs, builds, integrates, and operates software infrastructure and business workflows. Features, support levels, fees, retention, and service commitments are defined in the applicable proposal, order, or client agreement. Website material is general information and is not a promise that every feature is available to every user.

A business using an OutLabs-supported messaging integration remains responsible for its recipients, lawful basis and consent, approved message content, opt-out handling, account and number ownership, and compliance with the WhatsApp Business Messaging Policy, Meta terms, and applicable law.

OutLabs may reject, pause, or disable a workflow that lacks required authorization, creates security or policy risk, or could harm a recipient or platform account.

You may not use an OutLabs service to break the law, deceive or harass people, send unauthorized bulk communications, collect prohibited sensitive information in chat, bypass consent or access controls, interfere with service operation, introduce malware, or violate third-party platform rules.

You must provide accurate account information, protect credentials and devices, grant only necessary access, and promptly report suspected compromise. You are responsible for authorized activity under your accounts and for maintaining current administrators and recovery methods.

Our Privacy Policy explains how OutLabs handles information. Client businesses must provide their own customer notices when they control the customer relationship. Each party must follow the data-protection responsibilities in its contract and applicable law.

Services may depend on Meta, WhatsApp, cloud hosts, email providers, telecommunications carriers, and other third parties. Their terms, availability, review decisions, pricing, and enforcement apply independently. OutLabs does not control those third-party systems and cannot guarantee their uninterrupted availability or approval decisions.

OutLabs retains its name, site content, service methods, and proprietary materials unless a written agreement says otherwise. Public OutLabs libraries are governed by the license published with each repository or package. Client data and client-owned brand assets remain the client's property.

We may maintain, update, suspend, or discontinue site or service features. Contracted production services follow their written support and change terms. Beta and pre-release software may change and is provided only for the agreed evaluation or controlled use.

Except for an express written warranty, the site and general materials are provided as available without implied warranties to the fullest extent permitted by law. OutLabs does not provide legal, tax, financial, lending, or medical advice through this site or its messaging infrastructure.

To the fullest extent permitted by law, OutLabs is not liable under these site terms for indirect, incidental, special, consequential, or punitive loss, or for third-party platform actions. Any negotiated liability limits in a client agreement control for that engagement. Nothing here excludes liability that cannot legally be excluded.

We may restrict access when reasonably necessary for security, legal compliance, non-payment, material breach, or platform protection. On termination, each party must follow the applicable export, deletion, credential-revocation, and offboarding obligations.

Unless a written client agreement specifies otherwise, these terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Mandatory consumer rights in your location are not limited by this clause.

We may update these terms by publishing a revised version and effective date. Questions may be sent to system@outlabs.io.