Data Deletion

Email system@outlabs.io with the subject “Data deletion request”. Send the request from the email address involved when possible and describe the OutLabs site, service, or business interaction concerned.

If you received a WhatsApp message from a client business, the fastest route is to reply with its stated opt-out word and contact that business through its published support channel. The client business normally controls that relationship; OutLabs will forward or coordinate a request when it acts as the service provider.

If you do not know which business controls the conversation, include the sending number and approximate message date in your email to OutLabs. Do not include the private documents or sensitive information discussed in the conversation.

We may verify your request through the email address, phone number, account, or business involved so that one person cannot delete another person's records. We ask only for the minimum information needed for that check.

We will acknowledge the request, identify whether OutLabs or a client business controls the relevant data, and explain any additional verification needed. Verified requests are ordinarily completed within 30 days, or we will explain the applicable legal or operational timeline.

Deletion covers active records that are no longer required. We also notify relevant processors where appropriate. Data may be retained when required for security, fraud prevention, legal claims, accounting, or another legal obligation; restricted backup copies are removed through their normal rotation.

We will confirm completion or explain any information that must be retained and why. Questions, corrections, and appeals about a deletion request may be sent to system@outlabs.io.